The plentymarkets ticket system is an excellent tool for customer care and project management. It offers numerous possibilities for efficient and time-saving every-day communication between colleagues, customers and partners using automated processes.

The ticket system became an integral part of plentymarkets about one year ago. New possibilities are being added on a regular basis ever since. Our latest updates are:

Resubmission

Now, you can not only save an ending date, but also a date for resubmission. This date is made available as a filter in the ticket search and in the procedure manager. Therefore, all responsible people can be reminded of processing the ticket on the due day.

Filter

Apart from folders, tickets can also be grouped and sorted quickly using a filter that can be saved with an individual name. Each employee will then be able to access all processes relevant to him or her.

Editing default filters

The default filters on the left side can also be customized now. Here, the combined type and status selection is especially useful because you can select several type and status options.

Topics

In order to structure longer ticket communications, you can select a topic when creating a new message or comment. Topics are managed centrally and displayed above the message's or comment's content.

Improved E-mail retrieval

E-mail retrieval and the subsequent ticket generation has been improved. Now, you can also manage E-Mails of Amazon customers via the ticket system.

What's in the making?

The next two milestones will be:

Tagging

Tags will be managed centrally and multi-lingually. Each ticket can then be linked to various tags using an intuitive selection menu. This will further improve the ticket search. Moreover, adding tags will make it possible to save further properties for the ticket. These properties can then be set up to filter and trigger an event procedure.

Ticket templates

Creating tickets will be further simplified by the use of templates. It is often the case that tickets are created for similar processes. Therefore, you will be able to create templates for each standard process and simply select them by clicking on the corresponding button. All relevant settings and an appropriate text structure will be pre-defined so new tickets can be created more quickly.

 

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