Two channels for maximum availability
Our support team is available to help you with any questions or issues regarding the plentymarkets system from Monday to Friday from 9:00 AM to 5:00 PM by telephone or via the ticket system. Give us a call and we will advise you personally or create a new ticket describing your request via the integrated ticket function. Tickets are assigned to the relevant experts internally and then processed as soon as possible. You can also use the chat function of our website to get in touch with our support staff. Just contact us and we will be happy to help!
Please have your support PIN ready when calling us.
Support is free of charge in the event of technical problems.
You can reach our hotline by dialing: +44 1895 80 94 10
Please follow the guidelines below to help us deal with your inquiry as quickly as possible:
- Only enter one question for one topic per ticket
- Upload attachments and screen-shots to the ticket wherever possible
- Enter as much information as possible into the relevant fields and always provide us with the exact system path