Order processing

plentymarkets helps you easily manage your customers' orders and efficiently deal with returns, repairs and other types of situations that are common in e-commerce. These videos teach you about different types of orders and show you how to configure the documents used to process orders.

Make quick work of complicated orders


Introduction

Picking, packing and shipping

Picking, packing and shipping

Get an overview of picking, packing and shipping and how to control the entire process efficiently.

Order search

Order search

Applying the comprehensive filter options for order searches and understanding some essential functions in the the order overview.

Order status

Order status

Learn how to set up order statuses and see how they are used to manage orders as well as to create event procedures, statistics and processes.

Order referrer

Order referrer

Creating order referrers and using them for searches, revenue analyses and event procedures.

Documents

Pick list

Pick list

Learn about the pick list and the difference between a generic pick list and a warehouse pick list. We'll also show you how to set up and generate a pick list with the option of integrating your company logo.

Packing list

Packing list

Learn how to set up and generate a packing list with the option of integrating your company logo.

Processing

Creating delivery orders

Creating delivery orders

See which basic settings should be carried out before you begin using delivery orders. Learn how to split an order into several different delivery orders.

Payments - Partial payment and overpayment

Payments - Partial payment and overpayment

What to do when your customer has paid too much or too little. We will show you how partial payment and overpayment is displayed in plentymarkets, how to set up an automatic email response to handle that and then continue processing the order once the situation has been resolved.

Order processing - Creating documents with event procedures

Order processing - Creating documents with event procedures

Learn how to create an event procedure to generate and send an order confirmation. We will also show you how to automatically process a Fulfillment by Amazon (FBA) order.

Order processing - Insufficient stock - Status 4

Order processing - Insufficient stock - Status 4

How to process orders with insufficient stock. We will show you how these orders with insufficient stock are displayed in your system as well as how to reorder those items and continue processing the order.

Order processing - Size, weight and shipping packages

Order processing - Size, weight and shipping packages

Learn to configure the weight and size of your items, set up shipping packages and edit shipping packages in a shipping order.

Returns

Returns - Part 1: Reasons for returns

Returns - Part 1: Reasons for returns

Learn how to save reasons for returns and how to use these reasons to find out why customers typically send items back in the first place.

Returns - Part 2: Workflow

Returns - Part 2: Workflow

Decide how your company will deal with returns. See what will happen if you allow customers to initiate returns themselves and what you will need to do if customers contact you personally about returning an item. Learn how a DHL service can assist you by automatically creating shipping labels.

Returns - Part 3: Returned items

Returns - Part 3: Returned items

Learn how to use item statuses to indicate whether a returned item is fit for resale. See how to link a repair warehouse to its corresponding sales warehouse. Learn how to add a returned item back to your stock.

Returns - Part 4: Compensating customers

Returns - Part 4: Compensating customers

Learn how to refund a customer and how to exchange one item for another. See how to create a warranty when exchanging a defective item for a new one. Learn how to create repairs when fixing a broken item and returning it to the customer.

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