plentymarkets helps you easily manage your customers' orders and efficiently deal with returns, repairs and other types of situations that are common in e-commerce. These videos teach you about different types of orders and show you how to configure the documents used to process orders.
Get an overview of picking, packing and shipping and how to control the entire process efficiently.
Applying the comprehensive filter options for order searches and understanding some essential functions in the the order overview.
Learn about the pick list and the difference between a generic pick list and a warehouse pick list. We'll also show you how to set up and generate a pick list with the option of integrating your company logo.
See which basic settings should be carried out before you begin using delivery orders. Learn how to split an order into several different delivery orders.
What to do when your customer has paid too much or too little. We will show you how partial payment and overpayment is displayed in plentymarkets, how to set up an automatic email response to handle that and then continue processing the order once the situation has been resolved.
How to process orders with insufficient stock. We will show you how these orders with insufficient stock are displayed in your system as well as how to reorder those items and continue processing the order.
Learn how to save reasons for returns and how to use these reasons to find out why customers typically send items back in the first place.
Decide how your company will deal with returns. See what will happen if you allow customers to initiate returns themselves and what you will need to do if customers contact you personally about returning an item. Learn how a DHL service can assist you by automatically creating shipping labels.