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30.04.2015 11:48
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Since the release of plentymarkets 6.7 all users can create personal ticket templates directly in the ticket system. The possibility of creating templates in the ticket system settings and assigning them to users is still only possible for users with rights for the Settings menu.

Templates are a great medium to make workflows more efficient and to automate repetitive tasks associated with tickets. As always, the main goal is to achieve a high degree of automation and set up efficient ways of dealing with recurring work in plentymarkets. To this end, we introduced ticket templates some time ago. However, up to now users needed rights for the ticket system settings to create templates. Granting specific user rights is an important aspect of the plentymarkets user management. It allows you to ensure that every user can access and customize the areas of the system that they need for their work.
The original setup of the ticket system is largely limited to basic and one-off settings and is usually done by a team leader or supervisor. By contrast, actual work with the ticket system is part of users' daily tasks, often repetitive and may be similar for several employees. In the past, if a user needed a specific, customized template but did not have access rights to the ticket system settings, they had to ask a colleague with such rights to create a template for them. This tied up resources that would have been utilized more productively elsewhere.
Now, users can create ticket templates directly in the ticket system and customize them to meet their very individual needs without having to depend on others or taking up their valuable time. This makes your team more flexible when it comes to designing individual workflows. In addition, it encourages employees to proactively optimize their own tasks.



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